Everyone is concerned !
English Speaking countries
To include in the Company Catalog, available to staff or to set up an action for a Service, one or several teams.
2 to 6 participants
By videoconference : 14 hours (in 4 to 6 modules)
A Preparatory OBJECTIVE Sheet is sent to the participants.
if you wish a more contextualized training, a preparatory video meeting will be organized.
Depending on the goals :
TRAINING – 10 hours : 2 500 €
Number of sessions and frequency, defined with the trainee.
Conctact us to clarify the context, the progress points and the challenges to face. We send a proposal with total duration and cost.
During the training, you will have acquired skills which will enable you to :
develop comfortable and constructive relations with your interlocutors, whoever they are (hierarchy, subordinates, customers…) no matter how difficult the situation is,
know how to listen to and be understood and to interact naturally, despite the differences.
Possible Program Development
Leading a communication which reaches its goal
Build an objective and ensure a quality formulation to master the resulting action
Clarify the meaning of your communication, of your messages, avoid covert messages.
Understanding the differences between each sides and take them into account in order to build up the relationship
Identify the filters influencing your perception of others and situations
Adapt your behavior to the situations and to the messages which you’re delivering, in order to make them clearer.
Establishing and maintaining positive relations
Know how to harmonize with the other person (attitudes, tone of voice…)
Listen carefully, rephrase.
Follow the evolution of the other person during the interaction
Building clear messages and clarify those of the other person/people
Train to be precise when exchanging information
Target your questions to obtain useful and precise information
Transform negative expressions into affirmative statements
Managing to agree with others
Clarify your satisfaction criteria and take into account those of others
Listen to criticisms and objections and use them as relevant information
Maintaining and mobilizing resources in difficult situations
Finding the positive and constructive meaning of « problem » situations
Turning obstacles into positive goals
Overcoming personal barriers to communication
Know how to breathe and release internal tensions to minimize stress.