Target population
Experienced managers (operational or functional), Sales Managers, Consultants…
Intra
Catalog Training
English Speaking countries
To include in the Company Catalog, available to staff or to set up an action for a Service, one or several teams.
2 to 6 participants :
Face to face : 2 days
By videoconference : 14 hours (in 4 to 6 modules)
A Preparatory OBJECTIVE Sheet is sent to the participants.
if you wish a more contextualized training, a preparatory video meeting will be organized.
______________
Individual
(by videoconference)
x
Depending on the goals :
x
TRAINING – 10 hours : 2 500 €
Number of sessions and frequency, defined with the trainee.
or
Operational COURSE
Conctact us to clarify the context, the progress points and the challenges to face. We send a proposal with total duration and cost.
Réf:CM02
OBJECTIVES
During the training, you will have acquired skills which will enable you to :
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use your abilities to maintain or restore positive relationships,
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get out of tricky or daily stalemate situations,
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develop common ground in order to increase efficiency.
Possible Program Development
Anticipating disputes
Being watchful regarding emerging tensions, in order to manage them immediately
Identifying what is important to you and for the others
Making distinction between facts, interpretations, judgments and opinions
Establishing a positive relationship, based on mutual respect
Clarifying the situation
Identifying the positions of each other and their values motivating their actions or reactions
Avoiding apriorisms and reducing representations
Showing a quiet and asserted behavior
Expressing your ideas and beliefs
What is negotiable, what is not
Collecting objective information, asking respectfully, reformulating, relying on facts
Highlighting areas of agreement and disagreement
Distinguishing implied needs behind the objections
Looking for creative ways to proceed
Carefully clarifying the intention
Being more flexible, allowing real cooperation
Building a sustainable outcome win / win for each party
Setting up a follow-up
Strengthening a new link, favorable for better collaboration